Privacy Policy

1.Who we are and what this policy covers

This Privacy Policy explains how Cozy Jigsaw Puzzles (the “Game”) collects, uses, shares and protects information when you download and play it on an iPhone or iPad. The Game is developed and published by an independent developer (“we”, “us” or “our”), who decides how the information described here is used and is the data controller for the purposes of data protection law, such as the EU and UK General Data Protection Regulation (GDPR).

This policy applies to the Game and to its pages on this website. It does not apply to the App Store, to iCloud or to the services of our partners, which have their own policies (linked in section 5). Please read it together with our Terms of Service.

The Game has no accounts: it never asks for your name, email address, phone number or password, and we do not run servers that store information about you.

2.Information we collect

The table below lists everything the Game handles. We do not ask for or collect your name, email address (unless you write to us), contacts, precise location, health data or browsing history.

2.1Camera and photo library

The Game asks to use the camera or your photo library only when you choose to make a puzzle from your own photo, and iOS asks for your permission first. The Game reads only the photo you pick or take. You can withdraw access at any time in iOS Settings → Privacy & Security → Photos or Camera.

3.How we use information

• To run the Game and save your progress.
• To deliver in-app purchases, prevent them from being given twice and restore them where possible.
• To offer optional rewarded videos, and give you the reward when you watch one.
• To keep the Game secure and prevent fraud and abuse.
• To answer your questions and requests.
• To comply with the law and enforce our Terms of Service.

We do not use your information to make decisions about you that have legal or similarly significant effects.

4.Legal bases (EEA, UK and Switzerland)

Where the GDPR or similar laws apply, we rely on the following legal bases:

• Performance of a contract: running the Game, saving your progress and delivering what you buy.
• Consent: where the law requires it (for example in the EEA, the UK and Switzerland), for the advertising partners’ use of your device for ads, collected through Google’s consent form and, for personalised ads and for Meta’s use of your advertising identifier, Apple’s tracking question. You can withdraw consent at any time (section 11).
• Legitimate interests: showing non-personalised rewarded videos that keep the Game free, and preventing fraud.
• Legitimate interests: measuring, in aggregate, whether our ads on Facebook and Instagram work.
• Legal obligation: keeping records and responding to lawful requests where the law requires it.

5.Third-party services

The Game uses these services. Each processes information as described in its own policy:

We have chosen these services for their privacy and security commitments. We do not use social media sign-in, and the Game has no social media buttons or plug-ins: Meta’s SDK in the Game only measures our ads.

6.Advertising and tracking

The Game shows only rewarded videos that you choose to watch, for an extra hint. There are no banner ads and no videos you did not ask for. The videos are served by Google AdMob, which may request them from other advertising networks it works with (its “ad sources”). Google acts as an independent controller for some of this information; its policies linked above apply.

6.1Apple’s tracking question and personalised ads

The first time the Game opens, current versions show Apple’s App Tracking Transparency question. Your answer decides the kind of videos you see:

• Allow: Google and its partners may use your device’s advertising identifier (IDFA) and information about your activity to show videos more relevant to you and to measure them. This counts as “tracking” under Apple’s rules.
• Ask App Not to Track (or if you never answer): the IDFA is not available to the Game or its partners, and the Game asks Google for non-personalised ads only.

You can change your answer at any time in iOS Settings → Privacy & Security → Tracking. The Game plays exactly the same either way. Ads are limited to content suitable for the Game’s age rating. Apple’s SKAdNetwork may also tell advertisers, in aggregate and without identifying you, that an ad led to an app being installed.

6.2Measuring our ads on Facebook and Instagram

We advertise the Game on Facebook and Instagram. To learn which ads lead to installs and purchases, the Game includes Meta’s SDK, which tells Meta when the Game is installed and opened and about purchases made in it (see section 2). It offers no Facebook sign-in or sharing and does not read your Facebook account. If you allow tracking, Meta may use your advertising identifier to measure these ads and to improve the ads it shows, including to you. If you do not, Meta receives no advertising identifier and the results reach us only in aggregate (through Apple’s SKAdNetwork and Meta’s Aggregated Event Measurement). Meta acts as an independent controller for some of this information; its policy linked above applies.

6.3Consent in the EEA, the UK and Switzerland

Where the law requires it, Google’s consent form is shown before any video is requested, and your choices there apply. You can review your choices when the form is shown again.

7.How we share information

We do not sell your personal information, and we do not share it with anyone except:

• Service providers and partners listed in section 5, for the purposes described there.
• Apple, which handles downloads, payments.
• Authorities, if we are legally required to, or to protect the rights, safety and property of players, the public or us.
• A successor, if the Game is transferred to another developer or company, in which case this policy continues to apply to information already collected.

8.International data transfers

Our partners may process information in the United States and other countries whose data protection laws differ from those where you live. When information from the EEA, the UK or Switzerland is transferred, they rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or the EU–U.S. Data Privacy Framework and its UK and Swiss extensions.

9.Data retention

We keep information only as long as needed for the purposes above:

10.Security

Information sent between the Game and our partners travels over encrypted connections (HTTPS). Because the Game has no accounts and we run no servers holding your data, there is very little about you that could be exposed. Still, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11.Your choices and rights

11.1Choices in the Game and on your device

• Allow or stop tracking at any time in iOS Settings → Privacy & Security → Tracking.
• Videos are optional: you can always play without them.
• In the EEA, the UK and Switzerland, change your ad consent choices when Google’s form is shown.
• Allow or remove camera and photo access in iOS Settings → Privacy & Security.
• Delete the Game to remove everything it stored on your device.

11.2Your data protection rights

Depending on where you live (for example in the EEA, the UK, Switzerland, Brazil, Canada or several U.S. states), you may have the right to access the personal information we hold about you, to correct or delete it, to restrict or object to how we use it, to receive it in a portable form, and to withdraw consent at any time without affecting earlier processing.

To exercise any of these rights, email support@wozzly.com. Because the Game has no accounts and we do not know who you are, please tell us the game version and roughly when you played so that we (and our partners, where relevant) can help. We will answer within one month. You also have the right to complain to your local data protection authority.

12.Additional information for U.S. residents

Residents of California and other U.S. states with privacy laws have the rights described in section 11 to know about, access, correct and delete their personal information, and the right not to be discriminated against for using them. In the past 12 months the Game has collected these categories: identifiers (a random app-installation identifier, IP address, and the advertising identifier if you allow tracking), commercial information (records of in-app purchases), internet or other electronic network activity (interactions with videos and app opens and purchases reported to Meta), approximate geolocation derived from the IP address, from your device, for the purposes in section 3 and shared them only with the providers in section 5.

We do not sell personal information. When you allow tracking (section 6), the advertising partners’ (Google’s and Meta’s) use of your advertising identifier and activity for personalised ads may count as “sharing” for cross-context behavioural advertising or “targeted advertising” under some state laws. You can opt out at any time by turning off tracking in iOS Settings → Privacy & Security → Tracking, and we do not knowingly allow it for players under 16.

You may use an authorised agent to make a request on your behalf; we may ask for proof of the authorisation.

13.Children’s privacy

The Game is not directed at children under 13 and is not in the App Store’s Kids category. Ads are limited to content suitable for the Game’s age rating.

We do not knowingly collect personal information from children under 13 (or the higher age set by law where you live). If you believe a child has given us personal information, for example by email, contact us at support@wozzly.com and we will delete it.

14.Changes to this policy

We may update this policy as the Game or the law changes. The new version will be posted on this page with a new effective date. If a change materially affects how your information is used, we will tell you in the Game or in its App Store notes before it takes effect and, where the law requires it, ask for your consent.

15.Contact us

For questions about this policy or your information, contact the developer of the Game (the data controller):