Help and support
Aha! Brain Puzzles
Little puzzles with a clever twist
Common questions
Stuck on a puzzle?
Tap Hint for a gentle nudge; a second hint shows the answer. You can also tap Ask someone for help to send the puzzle to a friend.
Bought something on another phone?
Sign in with the same Apple Account, then open the shop or Settings and tap Restore purchases. Stage packs, “Everything” and special stages come back; lamp packs are used up and don’t.
A purchase went wrong?
Payments are handled by Apple. You can ask for a refund at reportaproblem.apple.com.
Anything else
Write to support@wozzly.com. Please include your iPhone or iPad model and what happened.
Privacy
- No account, no name, no email: the game never asks who you are.
- Anonymous play statistics (Google Analytics for Firebase, without the advertising identifier) help us improve the puzzles.
- If a grown-up chooses Under 13 in Settings, the game sends no statistics and shows no ads.
- Videos are optional. Ads are personalised only if you allow tracking in Apple’s question; you can change it in iOS Settings at any time.
- Meta’s SDK tells Meta when the game is installed and opened, and about purchases, so we can measure our ads on Facebook and Instagram.
- Payments are handled by Apple. We never see your card or Apple Account, and we don’t sell personal information.